Return and Refund Policy

At KG Digital WebCraft, we strive to provide high-quality digital marketing courses that deliver value to our students. However, if you are not fully satisfied with your purchase, we offer a refund policy to ensure customer satisfaction.

1. Eligibility for Refunds

To qualify for a refund, the following conditions must be met:

  • Course Accessed but Unsatisfied: If you have accessed less than 20% of the course content and feel the course does not meet your expectations, you may request a refund within 7 days of the purchase date.
  • Non-Accessed Courses: If you purchased a course but have not accessed any of the content, you may request a refund within 7 days of the purchase date.
  • Technical Issues: If you experience technical difficulties that prevent you from accessing or using the course, we will provide assistance or issue a refund if the problem cannot be resolved within a reasonable timeframe.

2. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

  • Course Fully Completed: If you have completed 50% or more of the course material, you will not be eligible for a refund.
  • After the Refund Period: Refund requests made after the 7-day refund window are not eligible for a refund.
  • Discounted or Promotional Courses: Courses purchased under special promotions or discounts may not be eligible for a refund, depending on the terms of the offer. Please check the terms at the time of purchase.

3. How to Request a Refund

If you meet the eligibility criteria and wish to request a refund, please follow these steps:

  1. Email Us: Send an email to support@kgdigitalwebcraft.com with the subject line “Refund Request.”
  2. Include Details: In your email, include your full name, order number, course name, and a brief explanation of why you are requesting the refund.
  3. Response Time: We will review your request and respond within 3-5 business days with an update on your refund status.

4. Refund Process

Once your refund is approved, it will be processed in the following ways:

  • Original Payment Method: Refunds will be credited to the original payment method used during the purchase. This may take 5-10 business days, depending on your bank or payment provider.
  • Notification: You will receive an email confirmation once the refund has been processed.

5. Course Cancellations by KG Digital WebCraft

In the unlikely event that KG Digital WebCraft cancels or discontinues a course you have purchased, you will receive a full refund, regardless of the time elapsed since purchase. You will also be notified via email about any cancellations.

6. Contact Us

If you have any questions or need further assistance regarding our refund policy, please contact us:

  • Email: trendcollection100@gmail.com